Returns & Refunds Policy

Last Updated: 20/4/2022

At RKG Jewellers, customer satisfaction is our priority. This Returns & Refunds Policy explains the conditions, process, and timelines for returns, exchanges, and refunds to ensure a transparent and secure shopping experience.

1. Return Eligibility

We accept returns under the following conditions:

  • Product must be unused and in original condition

  • Original invoice and packaging must be intact

  • Return request must be raised within 7 days of delivery

  • Custom-made or personalized jewellery is non-returnable

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or engraved jewellery

  • Items purchased during special sales or discounts (if applicable)

  • Damaged products due to misuse

3. Return Process

To initiate a return:

  1. Contact us via phone or email

  2. Share order details and reason for return

  3. Our team will verify and approve the request

  4. Ship the product securely to our address

4. Refund Policy

  • Refunds are processed after product inspection

  • Amount will be credited to the original payment method

  • Processing time: 5โ€“10 business days after approval

5. Exchange Policy

  • Exchanges are allowed based on product availability

  • Price differences must be paid or refunded accordingly

  • Exchange requests follow the same process as returns

6. Shipping Charges

  • Return shipping costs may be borne by the customer

  • Original shipping charges are non-refundable

7. Damaged or Incorrect Products

If you receive a damaged or wrong product:

  • Notify us within 48 hours of delivery

  • Share photos/videos as proof

  • We will arrange replacement or refund at no extra cost

8. Cancellation Policy

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation may not be possible

9. Important Notes

  • Refund amounts may vary based on market rate fluctuations (gold/silver)

  • RKG Jewellers reserves the right to reject invalid return requests

10. Contact Us

For returns or refunds support:

๐Ÿ“ž Phone: 918240973787
๐Ÿ“ง Email: CC@RKGJewel.com
๐Ÿ“ Address: