Returns & Refunds Policy

Last Updated: 20/4/2022

At RKG Jewellers, customer satisfaction is our priority. This Returns & Refunds Policy explains the conditions, process, and timelines for returns, exchanges, and refunds to ensure a transparent and secure shopping experience.

1. Return Eligibility

We accept returns under the following conditions:

Product must be unused and in original condition
Original invoice and packaging must be intact
Return request must be raised within 7 days of delivery
Custom-made or personalized jewellery is non-returnable

2. Non-Returnable Items

The following items are not eligible for return:

Customized or engraved jewellery
Items purchased during special sales or discounts (if applicable)
Damaged products due to misuse

3. Return Process

To initiate a return:

Contact us via phone or email
Share order details and reason for return
Our team will verify and approve the request
Ship the product securely to our address

4. Refund Policy

Refunds are processed after product inspection
Amount will be credited to the original payment method
Processing time: 5–10 business days after approval

5. Exchange Policy

Exchanges are allowed based on product availability
Price differences must be paid or refunded accordingly
Exchange requests follow the same process as returns

6. Shipping Charges

Return shipping costs may be borne by the customer
Original shipping charges are non-refundable

7. Damaged or Incorrect Products

If you receive a damaged or wrong product:

Notify us within 48 hours of delivery
Share photos/videos as proof
We will arrange replacement or refund at no extra cost

8. Cancellation Policy

Orders can be cancelled before dispatch
Once shipped, cancellation may not be possible

9. Important Notes

Refund amounts may vary based on market rate fluctuations (gold/silver)
RKG Jewellers reserves the right to reject invalid return requests

10. Contact Us

For returns or refunds support:

📞 Phone: 918240973787
📧 Email: CC@RKGJewel.com
📍 Address: